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Privacy Policy

Last updated on 10/25/2022

Our Company takes the protection of the privacy of its customers seriously. For this reason, we strictly follow the following protection policy, which ensures the high level of services offered and strictly adheres to the current legislative framework.

By visiting our Website, you become aware of and accept the privacy protection policy that follows, and you commit to using our Website and the web pages that make it up, as defined by the terms of this policy. In the event that you do not wish to be bound by the following policy, you may not access our Website and use our services.

What is GDPR?

The General Data Protection Regulation (GDPR) is the new regulatory framework of the European Union (EU) in the field under consideration. The object of the Regulation is to establish the conditions for the processing of personal data, to protect the rights and freedoms of natural persons and in particular the right to the protection of personal data.

Which categories of personal data do we process?

Your personal data that we process is absolutely necessary, necessary and suitable for the achievement of our intended purposes and is summarized as follows:

Personal data that you provide to us, such as:

Identification Data & of legalization (name, date of birth, gender, identity or passport details, professional qualification, marital status, VAT number)

Contact data (postal address, E-mail, landline or mobile phone number, e-mail address, FAX)

The details of our Company are as follows:
VAT number: 042715996 DOU: HERACLEIOU

For any clarification and provision of information, the user/visitor can contact +302810344454

2. Object

This policy defines the terms and conditions, which are observed by our Company, to protect the privacy of the users of This policy includes the rules, based on which we proceed with any collection and processing of your personal data and we ensure the confidentiality of this information.

Our Company reserves the right to modify and update this policy, whenever it deems it necessary, while any changes become effective upon their public appearance on the Website

In the event that the use of any service of the Website is governed by more specific terms of use, these terms shall apply together with these terms. In case of conflict, the specific terms of use of each service prevail.

In the event that any of these terms are deemed invalid, illegal or abusive for any reason, the other terms will remain valid and effective as such to the extent that they do not conflict with the will expressed through this policy.< /p>

3. Definitions

For purposes herein the following definitions shall apply:

a) "Processing" – any task or series of tasks carried out by the Company with or without the help of automated methods and applied to personal data, such as collection, registration, organization, preservation or storage, modification, extraction, use, transmission, dissemination or any other form of disposal, association or combination, interconnection, binding (locking), deletion, destruction.

b) "Electronic Cookie" – short text of software code, sent to be stored by the Company's web server on the user's PC each time the latter enters the Website, with the purpose of selectively recording the user's browsing history within of It is, among other things, necessary as a mechanism for the technical execution of the order "bag" service.

c) "Website" – the website that is accessible through the domain name, including all its web pages.

d) "Personal data" - any information related to online user(s) of the Website

e) "Consent" – the free, express and specific declaration of intent expressed in a clear manner, and in full knowledge, and with which the user, after being informed beforehand, accepts that the personal data will be the subject of such processing that concern him.

f) "User" – the online user of the Website,  to whom the data refer and whose identity is known or can be ascertained, i.e. can be determined immediately or indirectly.

4. Types of Data

When (a) entering and using the Website, (b) subscribing to the newsletter service, (c) communicating via the contact form:

a. Upon entry and use

Internet Protocol Address (IP Address).
Navigation data within the Website.
Service Preference Information.
Data for executed transactions.

b. When registering for the information service via electronic letters (newsletter)

Electronic mail address (e-mail)

c. When completing the contact form


In the event that any user communicates with us by email or other means, we will collect their personal data, related to such communications, under the terms and conditions herein, in order to meet the relevant requirements and requests and to improve our services offered.

The Company does not store personal data of its users - customers, related to the online payment of its products, such as credit card numbers and codes. This type of data is collected and processed exclusively by and under the responsibility of the collaborating bank during the execution and completion of each sale using the redirect method, i.e. the method of transferring the user from the website on the responsibility website of the banking Company in question.

5. Purposes of Processing

Our Company collects and processes the personal data of its users - customers, mentioned above, for the following purposes:

Technical possibility for the smooth operation of the Website.
User-friendly and user-friendly operation of the Website.
Improving the online experience when providing our services.
Execution of the contractual obligations of our Company towards the Users of the Website.
Improving and renewing our products and services so that they meet the needs of our customers as much as possible.
Recording consumption habits through the use of anonymous statistical data.
Sending informative electronic messages to the subscribers of the information service through electronic letters (newsletter).

After completing the process of creating a personal account or the process of registering for the information service through electronic letters (newsletter) or the process of ordering services online, you accept the receipt of commercial communications, advertisements and/or content of a commercial nature or purpose regarding company services us or third parties.

Our Company collects and processes personal data of its users - customers exclusively and only for the aforementioned purposes and only to the extent absolutely necessary to effectively serve these purposes. This data is always relevant, convenient and no more than is required in view of the above purposes, and it is accurate and, if necessary, submitted for updating. Furthermore, the data in question is kept only during the period required to carry out the purposes of its collection and processing and is deleted after that.

6. Consent

Our Company processes personal data of Website users:

a) or in cases where each user has consented, having previously been informed with this policy about the type of data, the purpose and extent of the processing, the recipients or categories of recipients.
b) either in cases where the processing is necessary for the execution of the respective order, which has been assigned by the user to the Company.
Specifically, with your entry to the Website and with the voluntary provision of your personal data during the process of registering for the information service through electronic letters (newsletter), creating an account and ordering products as well as withany communication with us you provide us with your consent to the collection and processing of such data under the terms and conditions herein.

Your declaration of consent to the collection and processing of some or all of your personal data can be revoked at any time by exercising the right to object, as provided for in this policy.

7. Cookies

Our Website works with electronic cookies. For more information please visit our relevant website regarding our use of electronic cookies.

8. Commercial Communications

When creating a personal account as well as when providing your e-mail address, you also give us your consent to receive e-mails from us for the purpose of advertising and direct promotion of our products / services.

In each such e-mail our Company will clearly and clearly communicate our identity to you and give you the possibility to object and request, in an easy way and free of charge, the termination of the communication.

9. Privacy & Information Security

The process of processing personal data by the Company is carried out in a way that ensures its privacy. In particular, it is carried out exclusively and only by authorized personnel of the Company for this purpose, while all appropriate organizational and technical measures are taken for the security of the data and their protection against accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unfair processing.

10. Transmission to Third Parties

Our Company does not in any way grant the personal data of its users - customers or link its file against any financial or other consideration with any third party private companies, natural or legal persons, public authorities or services or other organizations.

Business may provide access to or grant:

data related to or necessary for the hosting of the Website to the provider of online hosting services, with which it maintains a contractual relationship.
data related to or necessary for the support of the Website in the company, with which it maintains a contractual relationship for the provision of its support services.
data related to or necessary for the promotion of  on social media

The processing of your personal data by the above entities cooperating with us is carried out under our control and only at our command and is subject to the same privacy protection policy or a policy of at least the same level of protection.

11. File Notification

For the legal processing of the personal data of its users - customers, our Company may make a written notification to the Personal Data Protection Authority for the establishment and operation of a personal data file, which will be registered in the File Registry and Processing, held by the Authority in question. Any change in processing will be notified by our Company in writing and without delay to the Authority, where required by law.

12. User Rights

Our Company takes all the necessary actions both during the collection phase and in every subsequent phase of processing your personal data, so that you have full possibility to exercise your legal rights, i.e. the rights of information, access and objection, as described below.

a. Thus, already during the collection stage, you are informed in a convenient and clear manner by this privacy protection policy, which is immediately visible and accessible at any time on the main page of the Website, for at least the following information:
the identity of the Company,
the purposes of processing,
the recipients of the data,
any third parties to which the data is transmitted

b. Furthermore, you have the right to request and receive from our Company within a reasonable time and in an understandable and clear manner, the following information:

All personal data concerning you, as well as its origin.
The purposes of the processing, the recipients or categories of recipients.
The progress of the processing for the period of time since your previous update or information.
The logic of automated processing.

c. Furthermore, you have the right to object in writing to our Company with a request for specific action on your personal data, such as correction, temporary non-use, blocking, non-transmission or deletion. In the event that you request the deletion of your personal data, but the data whose deletion is requested is necessary for the execution of a contract concluded with you, our Company has the right to reject the relevant request with reasons and inform you accordingly.

13. International Jurisdiction and Applicable Law

For the resolution of any dispute that arises between our Company and our users - customers regarding this privacy protection policy and its subject matter, the courts of Athens are competent and the applicable law is Greek, without taking into account the rules of conflict.

In the event that a provision of this policy is invalidated by a decision of a competent court as not legal, valid and enforceable, this fact will not affect the rest of its provisions, which will remain in force and be applied normally. uses Cookies!

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